Frequently asked questions

We install HVAC equipment that homeowners buy themselves. Traditional companies make much of their profit by marking up equipment, which is why most refuse to install a unit you purchased. We only charge for installation, so you can buy equipment at retail and save the markup, often thousands of dollars.

Yes, that’s our specialty. As long as the equipment is new, properly sized and compatible with your home, we’ll install it. We strongly recommend a free equipment approval before you buy.

We serve Greater Houston, including Houston, Katy, Sugar Land, Cypress, The Woodlands, Spring, Pearland, Pasadena, League City, Humble, Tomball and surrounding communities. Not sure if you’re in our area? Contact us.

We focus on residential homes and light-commercial split systems similar in size to residential equipment. Contact us with details about your project and we’ll let you know if it’s a fit.

Anywhere reputable that sells new equipment to homeowners. See our suggested retailers for a few good places to start. Avoid used, refurbished or “open box” equipment and unknown marketplace sellers.

Don’t just match your old unit; it may have been sized wrong to begin with. Proper sizing considers square footage, insulation, windows, layout and our hot, humid climate. Send us your details and we’ll confirm the right size as part of your free approval.

Typically a matched outdoor unit and indoor unit (coil, air handler or furnace), plus any accessories the manufacturer requires. When we approve your equipment we’ll give you a specific list so nothing is missing. We supply the installation materials: pad, disconnect, whip, drain components, refrigerant and so on.

Contact us right away. If it’s still within the retailer’s return or exchange window, we’ll help you figure out exactly what to swap it for. Leave the boxes sealed if you can.

Yes. Since we don’t sell equipment, our recommendations aren’t tied to any manufacturer. We’ll suggest options at different price points based on reliability, parts availability, warranty and your budget.

Usually not, but it varies by brand and retailer. Some manufacturers reduce warranty coverage on equipment sold online or require installation by a licensed contractor and registration within a set time (often 60–90 days). We check these terms during approval, install by a licensed technician, and help you register your warranty.

Yes. Our workmanship is covered by a labor warranty on the installation itself. The equipment is covered by the manufacturer’s parts warranty. Details are included in writing with your quote.

Manufacturer parts warranties cover the part itself. If a covered part fails, we can diagnose the issue, obtain the warranty part through the proper channel and replace it. Labor for warranty part replacement after our workmanship warranty period is billed at our standard rates, and we’ll tell you the cost upfront.

Yes. Our work is performed by Texas-licensed air conditioning and refrigeration technicians, and we carry liability insurance. Our license number is listed at the bottom of every page: Texas ACR License #TACLA00000000C.

Yes. Where your city requires a permit for HVAC replacement, we pull it and schedule the inspection. The permit fee is included in your quote.

Most AC or heat pump replacements are completed in one day. Full system replacements and installs that require duct, electrical or venting changes may take one to two days.

Once your equipment has been delivered, we’ll schedule your install at the earliest available date, often within a few days. In peak summer, book as early as possible. Approve your equipment before you buy so we can line up a date while it ships.

We safely recover the refrigerant as required by EPA regulations and haul away your old equipment. It’s included in your quote.

Make sure we have clear access to the outdoor unit location and the indoor unit (attic, closet or garage), keep pets secured, and leave the equipment boxes sealed until we arrive. If the equipment shipped with any paperwork, keep it handy for warranty registration.

Yes. We install DIY and pre-charged mini-split kits as well as traditional ductless systems. See our mini-split installation page.

It depends on the system and your home: type and size of equipment, indoor unit location, line set, electrical and ductwork. We provide a flat-rate written quote after reviewing your project. See our pricing page for typical savings.

Homeowners commonly save $2,000 to $5,000 or more on a full system compared with traditional all-in quotes. The bigger the system, the bigger the potential savings.

Yes. Reviewing your equipment and giving you an install quote is free with no obligation.

No. Your quote includes installation labor, standard materials, permit and haul-away. If we discover something that wasn’t in the original scope, we’ll explain it and get your written approval before doing any extra work.